Smart1World Success Story

In just two months using OutSystems Platform, ISB Global created and deployed a mobile application that allows users to carry the power of SAP in their pockets. With tight integration to SAP Business One, it provides remote and field employees the ability to record and monitor customer service requests via mobile and web devices. Its highly usable user interface design increases staff efficiency and reduces training needs because it offers a fine-tuned workflow free from the UI complexities of SAP.

Challenge

ISB Global is a consulting firm offering business, systems and technical consulting to the Waste, Recycling and Energy industries. ISB Global offers Waste & Recycling One (WR1), an application built to extend SAP Business One specifically for the industry. Find out more about ISB Global's environmental solutions here.

Faced with a decentralized user base, a complex SAP user interface, and challenges with infrastructure, one ISB Global Client, a large Waste Management company, challenged ISB Global to take WR1 mobile to reach 150 users spread across the UK and Ireland.

In fact, many companies in the industry were facing similar challenges, which is why ISB set out to create a truly mobile solution, integrate with SAP, and make it available on a subscription basis as a software-as-a-service (SaaS) solution.

Solution

ISB developed an application they branded Smart1World. This highly usable SaaS solution manages customer service requests and presents them to field workers on any device. Smart1World is a 100 percent SAP-integrated cloud solution that renders only the data needed to complete a job as efficiently as possible, guiding users through the process.

Smart1World offers customer support staff the ability to register, monitor and trace service call requests with real-time integration with the company’s on-premises SAP ERP. The mobile user interface is easy to use and available on all devices.

Why OutSystems ?

Initially, ISB considered iOS and traditional mobile web development environments to deliver its mobile application. But given the architectural complexities of delivering a (SaaS) solution and the need to connect to multiple ERPs located at various customer sites, a traditional mobile development approach would have taken too much time and too many resources to develop and deploy.

With OutSystems Platform, ISB found they could bring a mobile application to market in weeks due to OutSystems off-the-shelf SAP integration and multi-tenancy capabilities.

Solution Capabilities

Provides full-service call visibility to a wide user population across numerous locations
Creates service call requests
Enables fast service call entry and assignment for improved customer service
Visualizes key statistics in the service call dashboard
Integrates in real time with multiple instances of SAP Business One

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