In just two months using OutSystems Platform, ISB Global created and deployed a mobile application that allows users to carry the power of SAP in their pockets. With tight integration to SAP Business One, it provides remote and field employees the ability to record and monitor customer service requests via mobile and web devices. Its highly usable user interface design increases staff efficiency and reduces training needs because it offers a fine-tuned workflow free from the UI complexities of SAP.
Challenge
ISB Global is a consulting firm offering business, systems and technical consulting to the Waste, Recycling and Energy industries. ISB Global offers Waste & Recycling One (WR1), an application built to extend SAP Business One specifically for the industry. Find out more about ISB Global's environmental solutions here.
Faced with a decentralized user base, a complex SAP user interface, and challenges with infrastructure, one ISB Global Client, a large Waste Management company, challenged ISB Global to take WR1 mobile to reach 150 users spread across the UK and Ireland.
In fact, many companies in the industry were facing similar challenges, which is why ISB set out to create a truly mobile solution, integrate with SAP, and make it available on a subscription basis as a software-as-a-service (SaaS) solution.