ISB Smart Solutions
ISB solutions live at Veris
Successful implementation of advanced web collaboration portal from ISB
Posted 31 May 2016 by Wim De Maeyer 
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Brentford, 27 May 2016

ISB Smart Solutions successfully implement a comprehensive web collaboration platform for Veris Strategies, giving their customers full visibility of their scheduled jobs and enabling them to self-serve for raising orders or service queries.

The Challenge

One of the biggest challenges in waste brokerage is to maintain full visibility of the individual jobs, in terms of planning, status management and confirmation. Veris wanted to provide a true e-commerce platform allowing customers to order new services, raise queries or report service issues. The portal also had to blend in seamlessly with the beautifully styled Veris website.

The Solution

After the successful go-live of ISB's Waste and Recycling solution and SAP Business One on May 3, the second phase of the project went live today, giving Veris Strategies a significant competitive edge in terms of customer service and process automation. The web portal is fully integrated with SAP, meaning that all data are single-sourced and therefore consistent.

The Benefits

Automation - True customer self-service integrated with the SAP back-end system

Customer Service - Full visibility, total transparancy, no confusion. Real time data combined with real time interaction between customers and Veris's head office.

Mobile - Fully responsive design for a great experience on any device and accessible from anywhere, as the solution is cloud-hosted.

Find out how ISB Smart Solutions can help you make a similar big leap forward, with powerful web solutions and fully integrated with your back-office systems.

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