Training and Support
Training and Support are key elements of our Project Delivery Methodology and critical to ensure the success of the initial project as well as the on-going use of the application. All customers who purchase software from ISB benefit from our Support and Maintenance plan.
Support & Maintenance
ISB Global provide a comprehensive support package ensuring customers’ successful operation on our software. Through our support desk tool, customers can raise, manage and track tickets.
Training
Training is delivered through a “train the trainer” approach, using a range of methods to suit the customer, including traditional classroom training, online e-learning and specifically tailored documentation. This enables all our customers to become self-sufficient in the day-to-day use of their software, lowering support costs, and ensuring that knowledge of the application suite and process is transferred effectively.