The Business Challenge
The medical sector has seen a dramatic increase in claims against its members in recent years and has also witnessed changes in regulation that leave many GPs and medical practices in need of additional help understanding their legal responsibilities and restrictions. As such, it is more important than ever that the organisation provides members with all the knowledge they need in a secure, clear, online repository that is capable of storing large quantities of guidance that could be both accessed and updated easily.
The main challenge was to integrate the numerous internal systems required to properly hold and display this information, manage members accounts and handle often vitally important inbound queries.