ISB Smart Solutions
ISB-Housing App – a fast-track configurable solution

There are new imperatives for the Housing Sector to change the way it communicates with customers – a move away from telephone and face to face, to web and smart mobile apps.

The majority of customer contact continues to come via telephone. Channel shift is the single biggest issue for participating landlords over the next two years.*

The biggest drivers for satisfaction with contact centres based on the available data are call wait times and the proportion of avoidable contact. Reducing wait times and avoidable contact should in theory improve satisfaction*

More and more customers want to manage their own transactions online. They also want to find out how much rent they owe, and this currently takes up a lot of customer service time. By providing an instant way for customers to check their balance, you can reduce the volume of calls to your customer hub and free up your operatives to spend time on more complex issues.

The type of functionality available includes managing end-to-end lettings, and replacing outdated housing portals. Enable your customers to search for available homes in a system similar to the leading property-finder apps, and they will also be able to book a viewing and apply for a tenancy online.

Financial Benefits

The business benefits of switching to self-service are potentially huge. For example, a face to face transaction can have a cost of £8.00 per citizen transaction - but this can be reduced to just £0.09 pence for an on-line self-service app (Source: Socitm 2013).

* Source: HouseMark 2016

As the bar chart above illustrates, both multi-functional and customer service call centres receive the highest call volumes regarding Housing Management and Property Services issues.

ISB-Smart Solutions have built on the success of their widely adopted Field Services App to deliver a customisable Field Housing App which is a single solution that gives them a simple and easy to use experience but that can also allow your crew to accomplish a successful first time visit.
Housing Service Visibility In Real-time

You need critical data to make decisions quickly and accurately, and your customers expect prompt and perfect service. The ISB solution allows you to accomplish this by integrating real-time data into your app so your operatives have up-to-the-minute views of your customer and your team’s interactions with the customer. Have complete visibility into the location status, asset tracking and awareness of inventory or parts levels. The idea is to enable mobile teams to visit and capture details and resolve as much as possible by photo, video, bar-code and QR code scan, inventory, parts, and signature capture.

About ISB Smart Solutions

ISB-Smart Solutions delivers enterprise business and transformation advantage using the OutSystems 'multi-experience' Platform as a Service which rapidly delivers web and mobile apps.

We work with clients through the entire digital transformation journey – from proof of concepts and envisioning, to (software) implementation, business integration and (software) quality assurance.

Founded in 1999, ISB-Smart Solutions has been an OutSystems 'Low-Code' partner since 2013, and SAP since 2005. We have c60 employees and we work with clients through the entire digital transformation journey – from proof of concepts and envisioning, to (software) implementation, business integration and (software) quality assurance.
About OutSystems

Thousands of customers around the world trust OutSystems as the number one low-code platform for rapid application development. The only solution to combine visual full-stack app dev with continuous life cycle management, OutSystems is the fastest way to deliver enterprise-grade multi-channel applications. The result – OutSystems customers are transforming their businesses by delivering applications 6 to 10 times faster compared to traditional application development.
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